Managing a big group of engineers (or yourself), in the new worlds of remote and slack can be hard. Some days are just breezy, whilst others full of struggle - helping people talk to, rather than past each other.
After spending some years on mail-groups, forums, and chat software, I wrote up these rules with the help of a few fine colleagues to help guide big groups in the use of Slack.
These are also available as in Markdown in a githib Gist.
Using Slack is more like using Twitter than having a chat
Your audience is likely broader than you think. What you say is recorded and searchable forever.
Nuance is hard with words alone. It takes work to express complex ideas. Consider using a less public place to finesse them.
Your words will sometimes stand alone and lose their conversation context. Be aware of what you say, when you say it.
Chatting in a private room with your close buddies is very different than @all in #announcements
Post in haste, repent at leisure
If you feel very strongly on a topic, consider writing your thoughts down and holding off posting for few hours.
Consider getting some feedback from a different perspective or your mentor.
More people will be able to hear what you say if you work to include everyone.
Once something is said, it stays read.
When posting about a social topic, consider other people’s feelings and experience.
Take care if you are sharing an opinion on a topic that could have impact on others. Your words are powerful. Carefully consider the effect you could have.
Consider asking an open question) rather than having a rant.
Be aware of language and how it can exclude.
‘Starting a debate’ is often a car crash waiting to happen - approach with caution.
Match conversation to correct channel
Rooms have a topic and a purpose. Try to support that when you post.
Use threads to help others keep up - the larger the audience the better it is to use threads.
Some rooms belong to teams; you are welcome; but it’s their home.
When you get feedback on your words, listen
Feedback is someone is trying to help. Listen. Then ask questions - to gain understanding of their point of view.
If your post is fresh and is problematic; ask if you should temporarily remove it whilst you understand the issue.
Reading slack and giving feedback
People are often communicating whilst multi-tasking. Try to help them be their best with simple unassuming feedback.
If you feel something is going to cause someone to be upset, expect the writer to not have realized when they posted. Let them know privately.
Nuance is hard. Be curious and read with positive intent. English is not everyone's' first language. If you are unsure, give them a call; have a chat.
Further reading and watching
Not sure how to put across a point of view? Try Non-violent communication
